Optoma Gold Service
Optoma Gold Service is an enhanced service program that brings you convenient and prioritized service and support. The benefits include hot swap, annual maintenance, advance loaner, etc.

Hot Swap
Optoma Gold Service Customers are eligible for a quick replacement service program. Optoma will send a projector of equal or higher quality via overnight services to replace any malfunctioning projector with problems that cannot be resolved by technical support.

Annual Maintenance
Optoma Gold Service Customers may at their discretion have a free annual maintenance service for each projector registered in the program. Gold Service Customer should call Optoma to schedule a time for maintenance. The annual maintenance shall include inspection of the cooling fans, filter exchange, cleaning of all optical components, alignment adjustments, any necessary upgrade, and a complete general cleaning (lamps are not covered). Customer and Optoma will each take responsibility for shipping one way.

Advance Loaner
If a Gold Service Customer wishes to have the original unit back instead of replacing it with another unit, Optoma Gold Service will provide an advance loaner for the customer while the original unit is in repair. Once the unit is repaired, Optoma will send the original unit back to the customer.

Trade-In Specials
An Optoma Gold Service Customer can enjoy promotional specials from time to time for accessories like lamps, or trade-in specials.

Delivery Services
In order to receive the replacement promptly, the customer should telephone Optoma Technical Support before 1PM, Pacific Time, Monday through Friday (Next business day delivery not guaranteed in Canada due to customs clearance). All reasonable efforts will be made to ensure product delivery the next day. This limited warranty service is extended by OPTOMA to the original purchaser of the Projector only and is not transferable. This program is only available in U.S.A. The Projector will be delivered by Second Day Air to Alaska, Hawaii, and all other areas outside the continental US.

Validity
The Gold Service Program is only valid so long as the general warranty of the Projector is current. All of the terms and conditions of the original warranty still remain in effect.

Coverage and Service charge
The annual service charge for each projector varies from $299 ~ $499. Optoma reserves the right to refuse to offer this Gold Service Program to any individual or organization. Customer shall provide OPTOMA with the Serial Numbers of each projector for future service purposes.

Duration
The Program shall become effective beginning from the date customer's data and payment are received and approved by Optoma. The terms shall continue for ONE year. At the end of this period, if the projector is still under the general warranty, the customer has the choice to extend the Program. The life of the warranty for the projectors covered by this Program shall remain the same as that of the original projector in the case of any replacement projector being issued.

Governing Law
This Program shall be construed and enforced in accordance with and shall be governed by the substantive and procedural laws of the Santa Clara County, and the State of California.

Arbitration
All disputes and controversies concerning the interpretation or enforcement of this Program, other than the collection of any sum due to OPTOMA for the sale of Equipment, shall be submitted to binding arbitration conducted by the American Arbitration Association in accordance with its Commercial Arbitration Rules.