Policies, Terms & Conditions
Our Company has been in business since 1990. We value and appreciate our
customers and are fair and reasonable. We pride ourselves on giving excellent customer service with the hopes that our
customers will come back and buy more.
You can call, email, mail, or fax us at:
1221 Stirling Rd, Suite 102, Dania Beach, FL 33004, USA
Tel: 305-652-0442 Fax: 305-675-6412
The following Policies, Terms and Conditions will be enforced and should be read thoroughly before
purchases are made. We also recommend you read our FAQs (Frequently Asked Questions) here:
1. PRICING, AVAILABILITY and ORDER ACCEPTANCE POLICY
a. Upon receipt of your order, we will check if the product is in our stock or
if not in stock will contact our supplier(s) to confirm stock,
product costs and shipping costs. We work hard to keep our web site updated, but if there has been a price increase or
mistake in the cost of the product or in the shipping cost, we may cancel your order or may send you an email asking you
if you want the product at the new price or with the new shipping cost.
b. We reserve the right to accept, decline or cancel any order at any time
without having to assign a reason to do so or give further explanation. There are several possible reasons for
this: Suspicion of Customer Credit Card Fraud, Territory Restriction by a Brand or a Supplier, etc.
c. Our prices are subject to change without notice.
d. Availability is not guaranteed. We could have 1000 pcs of one item in
stock or there might be 1000 pcs of the item in our suppliers stock and be all gone one minute before we receive your
e. We don’t assume any responsibility for any errors contained on our website
nor from orders arising from those errors. Of course, we try hard not to make errors, but we are human and errors
f. Your online order does not give you the right to demand we ship the
product(s) ordered. Your online receipt or the receipt of the “acknowledgement of order” form automatically issued by
our system does not confirm our acceptance of your order, nor does it constitutes confirmation of our offer to sell.
g. Once an order is accepted, product will ship from our stock or will drop-ship
directly from our manufacturers, importers, or master distributors stocks.
h. We try to fulfill orders completely, but we reserve the right to fulfill
orders partially without prior consent of the customer.
i. All orders have to be approved by our Credit and Fraud Department. We may
require further verification or additional information before accepting any order.
2. PAYMENT POLICY
a. Our Company accepts payment with Cash, Bank Wire Transfer, American Express, Visa, MasterCard, and
Discover. Cashiers checks, Money Orders, Company Checks, and Personal Checks are also accepted as means of
payment, but we reserve the right to reject any of these if the transaction doesn’t get approved by our Credit
Department. These should be sent along with a printout of your order to our address at the top of this page. In all
cases, the product will not be shipped until the funds are totally cleared and are in our Company’s Bank Account, which
can take 5-15 business days after receipt of payment.
b. To start processing an order, we authorize your Card but will not charge it
until the order is complete. We generally charge your Card once the products have shipped or are ready to be shipped. In
some cases and depending on the product and the circumstances of the sale, we reserve the right to charge your Card
prior to shipment. You will know that your card has been charged once you receive the invoice for your order. The
invoice should not be confused with the automatic acknowledgement of the order receipt or order acceptance forms sent by
our system prior to the actual invoicing.
c. It is important to provide your correct Billing Address, which is the address
where the Bank (Credit Card) mails the statement to you. Also provide the best phone number where you can be contacted.
Incorrect information may cause a delay in processing your order.
d. When shipping to an alternate address, the order will require approval by our
Credit Department. We recommend that prior or immediately after placing your order, you call your Credit Card and tell
them to write a note in your records regarding the alternate address you want to ship your order to.
e. In the event a check from a customer is returned by our Bank due to
insufficient funds or any other reason, it will incur in an automatic $50 returned check fee, and the check amount will
incur in a 29% interest per year or the highest interest rate permissible by law, until paid in full.
f. On orders being paid for by means other than credit card, availability of the
product might change while your payment is in transit or funds are being cleared and our Company cannot reserve or
guaranty continued availability.
g. Orders over $5000 will require special approval by our Credit Department. If
not approved, you will need to send a Bank Wire Transfer in advance for us to process the order.
h. A Chargeback is the process initiated by our credit card processor when a
customer disputes a charge made on his/her card. Our policies minimize the chances of your credit card being charged
erroneously. In most cases we will charge your card once the order is processed and goods are ready to be shipped or
already shipped. In addition, all of our customers have to read and acknowledge our policies terms and conditions prior
to placing an order with us. Our system will not allow our customers to place an order otherwise. We do this in order to
make sure you know how we intend to do business and what you should expect from us. If after reading and acknowledging
our policies you still place your order, you are consenting to abide by these policies in all your dealings with us. Our
policies are straight forward to minimize confusion and to ensure customer satisfaction. Chargebacks damage our credit standing with our merchant processor, are very
time consuming and a major inconvenience. If you have a concern or complaint regarding a credit card charge, you should
contact our Customer Service Dept so we can help you resolve the issue. If we receive a Chargeback from your
order, at our discretion we will Invoice you $100. Unless we agree with the chargeback and either refund you or accept
to be debited, we will consider it as an Unjustified Chargeback. We will email
and/or mail the Invoice to you. If not paid within 30 days we will send the Invoice to a Collections Company.
3. INTERNATIONAL ORDERS
a. Our Company Exports to many countries. We do accept international orders,
with a minimum order of $2,500 and paid in full and by Bank Wire Transfers in advance.
b. We recommend using a Freight Forwarder, who will probably get a better
shipping rate for you.
c. Our website accepts orders to Canada. Make sure you chose the CANADA option
at checkout (shipping options). Please be aware that in most cases there will be charges of Customs Duties and Customs
Clearance that the Carrier (UPS, FedEx or Trucking Company) will collect from you before delivery. Our Company will not
pay for any Duties or Customs Clearance expenses.
4. CANCELLATION POLICY
a. Once you place an order and we accept it, we will ship either from our stock
or from one of our Suppliers. We normally do not accept cancellations, but if you need to cancel you can call us and we
will try to help you.
b. We reserve the right to accept or decline a cancellation request.
c. If you call and want to cancel the order before we have processed it in our
system, in most cases we will be able cancel it. We usually try to process all orders as soon as possible, so, the
earlier you call, will better the chance that your order has not been processed and can be cancelled.
d. If you call and want to cancel the order after we have processed the order in
our accounting system but the product has not shipped yet, provided that we can stop the shipment, we will cancel your
order but you will be charged a $25 cancellation fee.
e. Sometimes it is not simple or fast to get a cancellation confirmation from
our suppliers, and even if the cancellation request comes before the product has shipped, by the time we receive a
response from our supplier, the product might have shipped.
f. If product has shipped no cancellation will be possible. And if you refuse
delivery you will be liable for shipping costs (both ways) and full restocking fees will apply. Please refer to our
Returns and Replacements Policy.
g. If you email us a cancellation request, we will act according to the time we
read it, not when you sent it. Also, we reserve the right to ignore cancellation requests received by email. Do not
assume an order is cancelled only because you sent us a cancellation request by email.
h. In case we cancel your order, a cancellation e-mail will be sent to you. If
you do not receive the cancellation e-mail, please insist on obtaining a cancellation notice from us, to be confident
that your order was indeed cancelled. Otherwise, the products might have shipped and your credit card charged. Once the
product has shipped we can’t accept cancellations so the products are yours even if you reject the delivery.
i. A cancellation email will clearly state that the order is cancelled. Any
other email or communication that does not clearly state the order is cancelled is not considered a cancellation.
j. Even if you emailed or called us before the products shipped, if we are
unable to cancel the order and you refuse delivery you will be liable for shipping costs (both ways) and full restocking
fees will apply. Please refer to our Returns and Replacements Policy.
k. If we cancel your order for any reason other than you requesting a cancellation, there will
be no cancellation fee.
5. SHIPPING POLICY
a. We do not ship on Saturday, Sunday or Holidays. In some cases, Saturday delivery can be arranged.
b. We ship almost only with UPS. Most of our Suppliers only ship with UPS or Fedex and not with US Postal
Service. Therefore, we cannot ship to P.O. Boxes, or to APO or FPO addresses.
c. Standard Ground Shipping can take from 1 to 8 business days to arrive from
the day it ships, not counting the days it ships.
d. Orders generally take two to five business days to process prior to shipping.
There can be delays in our purchasing department waiting for our suppliers to confirm price and/or availability.
Furthermore, once the orders are processed, we don't control our suppliers so sometimes they ship immediately and
sometimes they take some extra time to ship.
e. We cannot and do not guarantee shipping in any specific time frame. If you
call us, we will give you an estimate to the best of our knowledge.
f. Some items may be too large or too heavy to be shipped by the method you have
chosen, or to your chosen destination. Oversized and heavyweight items can not be shipped via UPS or FedEx. Some items
can only be shipped by trucking companies. In these instances shipping prices are subject to increase. If there is any
change in the shipping cost, we will contact you before shipping and will only ship upon your approval.
g. Our website only accepts orders shipped GROUND. If the unit ships with UPS or Fedex, we might or might not require signature upon delivery. If the unit ships by Motor Freight (Truck), the default
shipment shipping charge is for "Dock to Dock" delivery to a Commercial Address. If you need liftgate (to lower products
from truck to the floor), Residential delivery, Inside delivery, "White Glove" delivery, Call prior to shipment, Flights
of Stairs, or any other Optional service, you must CALL US BEFORE placing your order to obtain a shipping quote. If a
delivery is made and the shipment is refused because an optional service was not purchased, you will be responsible for
freight charges back and forth and re-stocking fees. If you request a special service to the Carrier at the moment of
delivery, then you will be liable for any expenses that the Carrier might invoice afterwards. Be aware that anything you
ask from a Carrier can be considered a special service.
h. We will not ship using your UPS or FedEx account, even if you request this in a note in the order.
Such a note will be disregarded.
6. RETURNS & REPLACEMENTS POLICY
a. Under no circumstances will we accept a return or replacement initiated after
21 days of the Invoice date. We will also not accept any returns that are received after 30 days of the Invoice date
b. We reserve the right to accept or reject a return or replacement request,
even if the product is defective upon receipt. This is, among other reasons, because in many cases Manufacturers
require that all exchanges or repair services are to be provided directly by them, the Manufacturers.
c. If any of the products you ordered arrives via USPS, UPS or FEDEX and there
is visible damage on the box, refuse delivery. This will make it easier for us to send you a replacement at no extra
cost to you. If you accept delivery and then claim transport damage, you will need to wait for UPS, Fedex or USPS to
inspect or pick up the box, accept the claim and pay us before we ship a replacement. If you need the product right
away, you would need to place a new order and wait for UPS, Fedex or USPS to reimburse us so we can issue the refund to
you of the original order.
d. If the product you ordered arrives via truck, take your time to inspect it.
Many truck drivers pressure customers to sign the documents quickly, but you have the right to take all the time needed
to inspect the product thoroughly before signing. If you see signs of transport damage, refuse delivery. After the bill
of lading is signed "free and clear" by you, it will be impossible to claim transport damage. Please note that even if
you write a note about damage on the bill of lading or delivery document, there is no guarantee that the shipping
company will accept a claim or that our supplier will accept a return or replacement. Therefore, please refuse delivery
whenever there is obvious damage.
e. Once you accept the package, please unwrap it with care and call us at once
if the product looks defective, is not what you ordered, or was damaged during transport. In any of these cases if you
need to return the product for replacement, you must return the product unopened. If you open the product, you will
thereby void your right to return or replace the product. This means, for example, that if you receive an incorrect
product, once you open it we will not be able to accept it back for return or replacement and you will be charged for
the price of the product you received.
f. It is important that you follow step by step, in detail and with care the
setup instructions of the Manufacturer. When in doubt refer to the manufacturer’s instructions and if they do not help
you contact them directly through their technical support phone number usually included in the instructions or by going
to the manufacturer’s website.
g. We do not offer setup or operational help on any product. Please do not call
us for setup advice, since our customer service agents are not trained for that purpose and are not equipped in the
setup of the tens of thousands of products and brands that we sell.
h. If after contacting the manufacturer’s service center they determine that the
product is not performing to specifications due to a factory defect, then contact us only if instructed by the
manufacturer. In some cases the Manufacturer will take care of the replacement directly. We recommend this as this would
be the fastest way to get your issue resolved.
i. If a product arrives defective or damaged please contact us as soon as
possible (preferably within 48 hrs of receipt). We will then contact our supplier and ask them for an RA# (Return
Authorization). Once we receive the RA# we will email you instructions for the return of the product. You will need to
cover the shipping cost of the defective or damaged unit and we will cover the cost of shipping the replacement to you.
Once the RA# is issued, you will have 15 calendar days to return the product.
j. If you ship a product back to us or to our supplier, without the proper RA#
(Return Authorization), no refund will be issued or replacement be sent. The returned product will still be yours.
Please do not ship any product if you have not received an RA# and instructions.
k. In any Return or Replacement that is accepted by our company, the product
must be returned in the same condition as it was received. It should come packed in its original manufacturer's box,
without writing anything or applying labels on the box. The box must include all the accessories, manuals, warranty
card, packing materials and anything else included in the package when it was first received. Returns or Replacements
will not be possible if either the box, packing materials, accessories, manuals or warranty card are missing.
l. Please only UPS or FEDEX when returning any product to us, insure the
shipment for the total amount including shipping costs, and email us the Tracking number.
m. We will ship or have our supplier ship a replacement once the supplier receives the
returned product, inspects it and accepts it. If we or our supplier rejects a product because it did not come in the original
condition it was shipped or any part, accessory, paperwork or packing material is missing, the defective or damaged unit
will be shipped back to you and you will be charged for the shipping expense.
n. When a product is being replaced, no cancellation will be possible. If you
refuse delivery, you will be liable for shipping costs (both ways) and full restocking fees will apply.
o. If returning the product for a refund, even if the product is defective upon
receipt, you will be charged a re-stocking fee of 30% of the value of the product plus a $25 return processing fee. In
other words, we will refund 70% of the value of the product minus the $25 return processing fee. No freight cost either
way will be refunded. To be able to issue a credit and/or refund we will need to wait for our supplier to issue a credit
to us. The process can take days or weeks so please be patient. We will not be responsible for any finance charges
incurred by you while waiting for the refund. If you want to avoid the restocking fees, then a replacement is your best
p. If you return a product because you don’t like it, doesn’t fit your needs or
the product does not perform as advertised, it will still be subject to the restocking and return processing fees stated
in the previous paragraph. We cannot be responsible for manufacturers' claims or product quality. you can call or write
directly to the manufacturer about quality or other product issues.
q. As a general rule we will not accept returns on “open box” items. Once
opened, a product cannot be sold as new and loses a large part of its value. In the exceptional cases when we will
accept returns of certain open box items, these returns will be subject to re-stocking fees that can range from (50% to
99% of the value of the product), depending on the market price of the product (as open box) at the time, and on the
condition of the item when the item is received by us.
r. If the product arrives in good condition and it malfunctions after some time
or usage you will need to contact the Manufacturer directly for warranty information. The Manufacturer will instruct you
to send the product to them or to one of their authorized repair centers.
s. Due to the conditions set up by the manufacturers or their distributors, the
following products are not returnable to, or replaceable by us under any circumstances:
- Any model or brand of Projector or TV replacement lamps or bulbs.
- Any model or Brand of Cash Registers.
- All Sony, Sanyo, Frigidaire, Ariston and Seaga products.
- All JVC, Toshiba & Sharp monitors or TV sets, CRT, LCD, LED or Plasma.
- All Panasonic Massage Chairs, Video Cameras, Other Video Products, Televisions, Air Conditioners
and Ventilation Fans.
- All Projector Lenses.
- All Kenwood Radios.
- Any Brand of Extended Warranties or Extended Repair Service, including but not limited to:
Warrantech, Repairmaster, CPS, Consumer Priority Service.
7. SALES TAX
a. If required by law, we will add Sales Tax to the order. Applicable sales tax
will be charged on all orders to be delivered in the state on FLORIDA. The Sales Tax amount will be shown in the web
order, if the SHIP TO address is in Florida.
b. When shipping to certain other States, most importantly California but not
excluding other states, some of our suppliers charge us Sales Tax. In those cases, although the web order will not show
the tax, we will add the Sales Tax in the formal Sales Order, and will authorize the credit card for the original amount
of the order plus the Sales Tax Percentage.
8. WARRANTY INFORMATION
a. New products carry Full Manufacturer’s Warranty.
b. Refurbished products carry Full or Limited Warranty, either by the
Manufacturer, by our Supplier, by a Third Party or by our Company. Please ask our Sales Dept for details before making
c. Issues arising from warranty issues must be taken up within directly with the
manufacturers or providers of the warranty.
d. Our Company will not be responsible for warranty in the event a manufacturer
goes out of business or refuses to honor the warranty for any reason.
9. PRICE PROTECTION and PRICE MATCHING
a. Our Company does not offer price protection. If you place an order and later
we reduce the price on our website, we will not adjust the original order to the new price.
b. If before placing an order you find a price better for a specific product
than what we offer it on our website, you can call and ask one of our Sales Rep if we can match or beat that price. We
will do our best to serve you.
c. If after placing an order you find a better price elsewhere, we will not
match or beat the price.
10. DISCLAIMER AND LIMITATION AS TO PRODUCTS SOLD
a. Most the products sold by our Company come with Full Manufacturer’s Warranty.
In some cases, the warranties might be offered by our Suppliers or by Third Party warranty companies.
b. Except as expressly stated herein, our Company makes no representations or
warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited
to, merchantability and fitness for a particular purpose. In other words, we do not claim or guarantee that the products
you buy will fit your needs or will perform as the manufacturer states it will. Any complaint about the quality of a
product must be directed to the Manufacturer. We reserve the right to accept or not accept a return when a product
doesn’t fit your needs or doesn’t perform as you expected or as advertised by the Manufacturer.
c. You agree that the sole and exclusive maximum liability to our Company
arising from any product sold on our website shall be the price of the product ordered. In no event shall our Company be
liable for special, indirect, consequential, or punitive damages related to products sold.
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